Updated 17 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was completed by one inspector.
The service is required to have a registered manager:
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Service and service type:
Mid-Sussex is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults, some of whom were living with dementia. It was providing personal care to 25 people at the time of the inspection.
Not everyone using Mid-Sussex received regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Notice of inspection:
We gave the service 5 days’ notice of the inspection site visit. This was because it is small and manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
We spoke to people receiving support and people’s relatives over the telephone on 8 April 2019. Inspection site visit activity started and ended on 9 April 2019. We visited the office location on 9 April 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
Before the inspection we used information, the provider sent us in the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We looked at information we held about the service including notifications they had made to us about important events. Notifications are information about important events the service is required to send us by law. We spoke with one health and social care professional.
During the inspection we spoke with six people receiving support, three relatives of people receiving support, the registered manager, the provider and seven staff. We inspected three people’s care records, three staff recruitment files, records of accidents, incidents and complaints and other records relating to the running of the service.
Following the inspection we spoke with two health and social care professionals.