Updated 30 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people and younger disabled adults.
Not everyone using Intrust Care Peterborough receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office. We needed to be sure that they would be in.
Inspection site visit activity started on 11 April and ended on 25 April 2019. We visited the office location on 11 April 2019 to see the registered manager and office staff; and to review care records and policies and procedures.
What we did:
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We used this information to assist with planning the inspection. We also asked the provider to complete a Provider Information Return before our visit. Providers are required to send us this key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We asked for feedback from the commissioners of people’s care, representatives from the local authority and Healthwatch Cambridge.
During our inspection visits on 11 and 25 April 2019, we spoke with three people and one relative. We also spoke with the registered manager, the office manager and four care staff. We looked at four people’s care records. We also looked at other files in relation to the management of the service. These included three staff recruitment and training records, complaints and compliments records, and records relating to the systems for monitoring the quality of the service.
After our visit on 11 April 2019 we wrote to the provider’s representative requiring them to provide additional information in relation to obtaining DBS checks for all staff.