Background to this inspection
Updated
22 June 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The service had a manager who was in the process of being registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
This announced comprehensive inspection took place on 30 April 8, 10, May 2019. We gave the provider 48 hours’ notice because it is small service, and we wanted to be sure the manager would be available to support our inspection.
The inspection team comprised of an adult social care inspector.
In advance of our inspection we reviewed all the information we held relating to the service. This included the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and the improvements they plan to make. We took this into account when we planned and inspected the service.
During the inspection we spoke with two people who used the service and two relatives to gain their views and experiences of the service. We spoke with two members of care staff, the manager and provider.
We looked at care plans and records and risk assessments relating to three people. We reviewed two staff recruitment records, training and supervision files. We reviewed other documents including minutes of meetings; accident and incident reports; complaints and compliments; and records relating to the overall monitoring of the service.
Updated
22 June 2019
About the service: The service provided care and support to adults with living in their own homes in the community. At the time of the inspection 29 people were being supported by the service. The service had moved to a new office location and was in the process of changing the address with CQC. This had not been completed at the time of the inspection.
People’s experience of using this service:
People told us they felt safe and were happy with the support staff provided to them.
People told us staff were reliable, kind and caring. Care plans were personalised and recorded details about people’s everyday living preferences, including likes, dislikes and how they liked to be supported.
People were supported to have maximum choice and control of their lives and staff supported them to make choices about all aspects of their lives.
People wishes were respected. Staff knew how to support people to live a healthy life and supported them when required to maintain a healthy diet and access health professionals if required.
Staff received training relevant to their roles and were supported to help provide people with the care they needed effectively. They told us they had regular meetings and felt their managers were available to offer support when required.
The provider and manager had various quality assurance processes in place and regularly audited the service to ensure the quality of the service was monitored and improvements were made when needed.
Rating at last inspection: This was the first inspection since the service registered 23 April 2018.
Why we inspected: This was a planned inspection. The service was rated good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk