We carried out a review of the data available to us about Arrow Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Arrow Care Services Limited, you can give feedback on this service.
Arrow Care Services Limited is a domiciliary care agency (DCA). The service provides personal care to people living in their own homes in the community. At the time of our inspection 25 people were using the service and 14 were receiving personal care.
People’s experience of using this service:
People received a kind and caring service. Staff were compassionate and committed to delivering high standards of care. The registered manager and management team led by example.
People were complimentary about the service they received and about the quality of the staff. People said they were very happy, they felt listened to and were treated respectfully.
Staff were knowledgeable about people’s needs, preferences and routines. This ensured they delivered a person-centred service. Plans were regularly reviewed, and people were involved in the review and in making appropriate changes.
Staff promoted people’s independence, enabling them to make decisions, offering choices and supporting them to maintain and re-gain their independent abilities.
The service was safe and risks were assessed, recorded and updated as needed. Staff took action and followed guidance to manage risks effectively. People were supported to take their medicines safely.
Staff were well trained and skilled. People were supported by staff who had been recruited robustly and who were well supported to carry out their roles.
The registered manager and the service had good working relationships with health and social care colleagues. Feedback received was very positive with an emphasis on skilled mental health care.
The service was well-led. The providers quality assurance processes were effective and the service provision well monitored.
Rating at last inspection: Arrow Care Services Limited is a new service and this was their first inspection since registration with the Care Quality Commission.
Why we inspected: This was a planned inspection based on our inspection schedule.
Follow up: We will monitor all intelligence received about the service to inform when the next inspection should take place.