The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Midway Medical Centre

Overall: Requires improvement read more about inspection ratings

Morston House, The Midway, Newcastle Under Lyme, Staffordshire, ST5 1QG (01782) 663758

Provided and run by:
Network Healthcare Solutions Limited

All Inspections

01/02/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Midway Medical and Walk In Centre on 1 February 2016. Overall the practice is rated as requires improvement.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the Care Quality Commission (CQC) at that time.

Our key findings were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The name of the practice as a Walk in Centre did not reflect the nature of the services provided.
  • Feedback from registered patients was positive and complimentary about being treated with care, dignity and respect.
  • Survey data from registered patients about access to, and experience of making, appointments showed satisfaction levels mostly below the national average.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Evaluate the reasons for the higher than clinical commissioning group (CCG) average number of registered patient emergency admissions to hospital and self-presentation attendance rates at A&E.

In addition the provider should:

  • Implement a consistent system for checking that monitoring for patients, who take long term medicines on a shared care basis, has been provided before the medicines are issued.

  • Investigate the reasons for, and where possible improve, lower than average rates of patients engaging in national cancer screening programmes

  • Change the name of the practice to reflect a more accurate description of the services provided.

  • Liaise with relevant parties to update NHS Choices with a more accurate description of services provided at the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice