19 October 2021
During a routine inspection
About the service
My Homecare Barnet provides personal care services to people in their own homes. At the time of our inspection two people were receiving a personal care service.
People’s experience of using this service
Risks were not consistently well managed. Staff did not always have the information they needed to follow a consistent approach to ensure risks of harm and injury were minimised.
People told us people they were happy with the care and support they received because they felt safe and all their needs were met by kind and caring staff.
People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals had not yet been established.
Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.
Staff had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.
Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well.
People told us that staff were able to meet their needs and were respectful of their individual preferences. Care plans lacked information about each person’s individual support needs and preferences in relation to their care.
We were not assured about the management structure of the service. Management oversight was poor and there was not a registered manager in post
Recruitment practices were safe and relevant checks had been completed before staff worked at the service.
Staff had a basic understanding of the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people.
People confirmed the service did not miss any care calls and that staff were always on time.
People received care and support from a small group of staff, which provided consistency.
The service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised.
Rating at the last inspection
The service was registered with us during November 2018 and this was their first inspection.
Why we inspected
This was a routine inspection; the service had not been inspected since it was registered with us.
Enforcement
We have identified breaches in relation to Regulation 12 – Safe Care and Treatment and Regulation 17 – Good Governance. Please see the action we have told the provider to take at the end of this report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.