We carried out a review of the data available to us about Age Uk Calderdale and Kirklees on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Age Uk Calderdale and Kirklees, you can give feedback on this service.
Age UK Calderdale & Kirklees registered in 2018 to provide a domiciliary care service for older people living in Kirklees and Calderdale. This part of the service has not commenced, and the provider had not yet determined when this service would start to operate. However, people were provided with a domiciliary toe nail cutting/foot care service and at the time of inspection this was provided to 29 people. People were visited at intervals of between six and twelve weeks.
People’s experience of using this service
People highly rated the scheme and told us they felt safe with the staff who provided the service, who they described as having the skills for the role.
People were protected from harm as staff and the registered manager were aware of their responsibility to ensure people using the service were safe. Risk was assessed and measures put in place to reduce the likelihood of harm. Information was recorded in care plans and shared with staff.
People were supported by staff with the knowledge and skills to undertake the necessary tasks. Staff were supported by a programme of training set by the provider, and a system for supervision and appraisal was in place.
People reported staff were kind and caring, asked for their consent before providing care and respected their privacy and dignity.
People referred themselves into the service and were fully involved in developing their plan of care which reflected their preferences.
The service was supported by the provider’s head of quality who ensured they met the providers standards in terms of quality. Support was also provided by the national organisation and there was a shared value and vision to improve the lives of older people.
There was very little to audit at the time of this inspection. The registered manager was aware of their responsibility to monitor the quality of the service provided and had an audit in place to measure the service against the CQC key lines of enquiry. There was no date set to commence the regulated part of their domiciliary care service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The service was inspected (published 15 May 2019) but not rated as it was not fully operational.
Why we inspected
This was a planned inspection based on the previous inspection outcome.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People’s experience of using this service:
The provider had developed policies and procedures in preparation for the service to start.
The provider had invested in an electronic system. This would enable the registered manager to plan the service, record people’s information and keep essential information about staff.
The registered manager was aware of their responsibility to ensure people using the service were protected from harm. Risk assessments had been developed to assess any risks identified and measures to reduce the likelihood of harm would be recorded in care plans and shared with staff.
There was a training plan in place to ensure all staff received safeguarding training before providing care.
The provider had a programme of essential training for staff refreshed at set intervals. There was a designated person within the organisation to monitor the training requirements of staff and to ensure training was updated.
There was a system in place to support staff through supervision and appraisal.
There was an audit in place to measure the service against the CQC key lines of enquiry. The registered manager had not yet determined the detail of other audits such as the audit of care plans and medication, but they had commenced the process.
Rating at last inspection: The service has not previously been inspected and therefore has not been previously rated.
Why we inspected: This was a scheduled inspection based on the date the service registered with CQC.
Follow up: The service will be inspected and rated based on our scheduling time frame.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk