We carried out a review of the data available to us about Fernside Hall Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fernside Hall Care Home, you can give feedback on this service.
We found the following examples of good practice.
The home was accessing the government testing scheme which had helped identify an outbreak quickly.
The home was clean and well ventilated.
Communal areas were arranged to facilitate social distancing.
Signage throughout the home reminded people and staff of the infection control procedures to follow to ensure their safety. Staff wore PPE appropriately.
People were supported to keep in touch with family and friends through regular phone and video calls.
Fernside Hall Care Home is a residential care home providing personal and nursing care to 13 people aged 65 and over at the time of the inspection. The service can support up to 24 people. The care home accommodates people in one adapted building.
People’s experience of using this service:
People felt safe and staff understood safeguarding, and health and safety procedures. People had risk assessments although information about risks to people was not always comprehensive. There were enough staff to keep people safe, but staffing was sometimes stretched. Medicines were managed safely although staff did not always check robustly the administration guidance. Systems were in place to reduce the risk of the spread of infection. The service had been awarded the top food hygiene rating of ‘five’ which means they were found to have ‘very good’ standards.
Staff had the skills and knowledge to deliver care effectively and they received good support from colleagues and the registered manager. Systems were in place to make sure people’s health and nutritional needs were met. People lived in a pleasant environment; recent refurbishment has improved people's living experience.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People who used the service and visitors provided positive feedback about the service and were complimentary about staff and management. Staff were confident people received high quality care and told us it was a good place to work.
People received person centred care and staff knew the people they were supporting well. Care plans usually identified how care should be delivered although there was some variation in detail. People enjoyed a range of activities within the service and the local community. Systems were in place to monitor and respond to formal complaints.
Feedback about the registered manager was consistently good. People who used the service and visitors told us they would recommend the service to others.
Quality management systems were in place although some of the issues picked up during the inspection had not been identified by the provider. The registered manager was responsive and where appropriate took swift action to address shortfalls. They were keen to develop and improve their systems and provide people with quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/05/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on inspection timescales.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.