We carried out a review of the data available to us about Perfect Community Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Perfect Community Care, you can give feedback on this service.
Perfect Community Care is a domiciliary care agency providing personal care to one adult at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were kept safe by the staff. People were safeguarded from the risk of abuse and staff knew how to blow the whistle if they observed poor practice.
Risk assessments were in place to protect people from known risks and management and staff took steps to always ensure people’s risk was minimised. Staff were recruited to the service safely and appropriate checks performed on prospective staff.
The service did not support anyone with medicines at the time of the inspection. However, people were reminded to take their medicines and the service observed this had been done as an extra safety measure.
People were involved in the initial assessment of needs to ensure the service could fully support them. The registered manager and staff had completed appropriate training. Consent to care and treatment was sought before care began.
People were encouraged to make their own choices in relation to aspects of their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support with light meal preparation. People were encouraged to be independent as much as possible. Staff were kind and respectful of people’s diversity.
Care plans were personalised, contained likes and dislikes and people’s communication needs. People and staff gave positive feedback on the management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection - Inspected but not rated 15 June 2019.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Perfect Community Care is a domiciliary care agency that was providing personal care to one person at the time of the inspection.
During this inspection we were unable to provide the service with a rating. This is because the service had not been providing care and support over a long enough time period for us to review.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People who used the service told us they were kept safe.
People were safeguarded from the risk of abuse at the service and staff knew how to whistle blow if they witnessed poor practice.
Risk assessments were in place to protect people from known risks and management and staff took steps to always ensure people’s risk was minimised.
Safe recruitment practices were followed to ensure vulnerable people were kept safe.
People were reminded to take their medicines and staff observed this had been done.
Staff received training and the management of the service had policies and procedures for the safe administration of medicine.
Staff had completed appropriate training for their role which was up to date.
People were involved in the initial assessment of needs to ensure the service could fully support them.
Consent to care and treatment was sought before care began.
People were encouraged to make their own choices in relation to aspects of their care.
People received support with light meal preparation.
People were encouraged to be independent to prevent them losing their skills.
People’s religious needs equality and diversity was respected.
Care plans contained people’s preferences, communication needs, likes and dislikes.
People gave positive feedback about the management of the service and the service they received.
People had not made any complaints about the service.
Rating at last inspection:
The service was registered by CQC on 4 May 2018. This was the service’s first inspection since registration.
Why we inspected:
This was a planned comprehensive inspection based on CQC's scheduling process to check the safety and quality of care people received.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.