Archived: Brookwell Springs Healthcare Limited

Updated 12 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was completed by one inspector.

Service and service type: Brookwell Springs Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. We gave the service 48 hours' notice of the inspection visit because we needed to be sure the registered manager would be in. Inspection site visit activity started and ended on 10 May 2019. We visited the office location to see the registered manager and care manager to review care records and policies and procedures.

What we did:

Before the inspection, we reviewed information we held about the service and the

provider which included statutory notifications sent to the CQC. A notification is information about

important events which the service is required to send us by law. The provider completed a provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection.

During the inspection, we spoke with one person and reviewed three people's care plans and risk assessments who had recently received a regulated activity from the service. We also spoke with the registered manager and the care manager and reviewed other records relating to the management of the service including policies and procedures.

Updated 12 June 2019

About the service: Brookwell Springs Healthcare Limited is a domiciliary care agency and provides personal care and support to people living in their own homes. At the time of this inspection there were no people using the service.

At this inspection, we found the service had provided care and support for three people between July 2018 and February 2019. Due to the limited service being provided at the time of our inspection, we could not answer all the key line of enquiry (KLOEs) against the regulated activity. We have therefore not been able to award an overall rating for the service.

People’s experience of using this service:

People spoke positively about the service. They told us their needs were being met.

Care and support was personalised to people’s individual needs.

Assessments were carried out to ensure people's needs could be met. Where risks were identified, management plans were in place to manage these safely.

Processes were in place and appropriate infection control practices were followed.

People were supported to maintain good health and access to healthcare services.

People were encouraged to eat healthy food for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's privacy, dignity and independence was promoted.

The service worked with healthcare services and professionals to plan and deliver an effective service.

Rating at last inspection: This is our first inspection of the service since registering with us on 10 May 2018.

Why we inspected: This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of the care people received

Follow up: : We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk