The Care Quality Commission
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Archived: University Medical Centre - Keele Also known as Dr E O'Byrne & Partner T/A Keele Practice

Overall: Good read more about inspection ratings

The Health Centre, Keele University,, Keele, Newcastle Under Lyme, Staffordshire, ST5 5BG (01782) 753550

Provided and run by:
University Medical Centre - Keele

Important: The provider of this service changed. See new profile

All Inspections

26 Nov

During an inspection looking at part of the service

We carried out a focused inspection at University Medical Centre - Keele on 26 November 2019 as part of our inspection programme. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: effective and well-led. Due to assurances we received from our review of information, we carried forward the ratings for the following key questions: safe, caring and responsive from our last inspection in January 2015.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and in each population group.

We found that:

  • Patients received effective care and treatment that met their needs. Services had been tailored to meet the needs of the different population groups particularly students.
  • There was a strong culture of collaboration with other services within the practice to improve the effectiveness of care and treatment provided to patients.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment.
  • Staff were supported to develop their roles and there was high staff satisfaction within the practice.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was an open and supportive culture within the practice.
  • There was a clear business plan and strategy in place which outlined short, medium and long-term risks, plans and goals.
  • The patient participation group was active and worked with the practice to identify any areas in need of change.

Whilst we found no breaches of regulations, the provider should:

  • Continue to explore ways of maintaining an upward trend in their cervical screening rate.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

28 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the University Medical Centre - Keele on 28 January 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks.
  • There were robust recruitment systems in place to ensure the safety of patients.
  • Patients’ needs were assessed and care was planned and delivered in line with current legislation.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said that overall they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
  • There was a transparent and inclusive culture at the practice which encouraged contributions from staff and patients in the development of the service.
  • Information about services and how to complain was available and easy to understand.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice