Dr Victoria Cosmetic Dermatology and Anti-Ageing Medicine Clinic

Updated 21 July 2021

Dr Victoria Cosmetic Dermatology and Anti-ageing Medicine Clinic is located at 34 St Thomas Street, Winchester, Hampshire, SO23 9HJ. Dr Victoria Cosmetic Dermatology and Anti-Ageing Medicine Clinic is the registered location of the provider Sain Baba Aesthetics Limited and is registered to provide the following regulated activities: surgical procedures and treatment of disease, disorder or injury. They provide tailored aesthetic treatments to men and women over the age of 18. Aesthetic medicine is a term for improving cosmetic appearance. Only specific treatments are regulated by the Care Quality Commission (CQC) and these include Polydioxanone (PDO) thread lifts, Botox injections for treatment of excessive sweating, and the removal of minor skin lesions.

The clinic is run by two doctors who also undertake the consultations and procedures. They are supported by two staff members, one of whom is an aesthetic practitioner, who also supports the receptionist. A full-time receptionist had been recruited since the last inspection. Further information about the clinic can be found on their website: https://drvictoriag.co.uk/

Dr Victoria Cosmetic Dermatology and Anti-ageing Medicine Clinic is open Tuesdays, Wednesdays and Fridays from 9am to 6pm, Thursdays 9.30am to 7pm and on Saturdays 10am to 5pm. The clinic is closed Sundays and Mondays.

Further information about the clinic can be found on their website: https://drvictoriag.co.uk/

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections in a way which enabled us to spend a minimum amount of time on site. We conducted staff interviews using video conferencing, requested documents to be reviewed in advance and carried out a short site visit. We did not speak with patients directly however the provider had independently collected recent feedback from patients for this inspection.

Updated 21 July 2021

This service is rated as Good overall. (Previous inspection July 2019 – rated Requires improvement)

The key questions are rated as follows, with the ratings of Good for caring and responsive carried over from the previous inspection:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced focused inspection at Dr Victoria Cosmetic Dermatology and Anti-Ageing Medicine Clinic to follow up on a breach of regulations and areas identified for improvement from the previous inspection. When we previously inspected in July 2019, we rated the key questions Safe and Well led as Requires improvement. For this inspection in June 2021, we inspected Safe, Effective and Well led. The ratings of Good for caring and responsive were carried over from the previous inspection.

At the last inspection there was a breach of Regulation 17 of the Health and Social Care Act Regulations 2014, which relates to Good governance. The provider’s systems and processes were not in place or working effectively to enable the registered person to assess, monitor and improve the quality and safety of the services. The Care Quality Commission (CQC) inspected the service on 2 June 2021 and checked the areas identified in the last report and found the breach had been resolved.

One of the two directors of the company is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

In advance of the inspection, the provider had collected feedback from patients using comment cards. All 18 comment cards provided highly positive feedback, with patients describing the team as welcoming, professional, caring and informative. People wrote that staff ensured patients were well informed about the procedures and options, and there was an emphasis on individual care and safety. People also said the additional infection control measures in place during COVID-19 were evident and reassuring.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• The practice was led and managed to promote high-quality, person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care