Updated 17 March 2021
The inspection
This was a targeted inspection to check whether the provider had shared learning from a specific concern across the organisation. We will assess all of the key questions at the next comprehensive inspection of the service.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The team consisted of one inspector.
Service and service type
Ducks halt is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with three people who used the service about their experience of care provided. We spoke with the registered manager, deputy manager and three members of care staff. We reviewed three staff files.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at audits, quality assurance records, support plans and lessons learned.