We carried out a review of the data available to us about London Care (Mary Seacole House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about London Care (Mary Seacole House), you can give feedback on this service.
Mary Seacole House provides extra care housing for up to 30 people, including younger adults with physical disabilities, older people with physical frailties and/or people living with dementia. People using the service live in ordinary flats in a property with facilities that included a communal lounge, cafeteria and rear garden. At the time of the inspection 24 people were living at the service.
People’s experience of using this service:
People received individual care that took account of their needs and wishes. They were consulted when staff carried out assessments and developed care plans. People and their relatives told us that staff were kind and caring. One relative said, “I am so happy with the carers I baked them a cake to show my gratitude.” We observed that people enjoyed being with staff, who supported them in a respectful way.
There were systems in place to ensure people received their care and support in a safe manner. Sufficient staff were deployed so that people experienced a punctual, reliable and consistently delivered service. Staff were safely recruited and had received training in how to support people safely, for example with moving and positioning.
People were supported by staff to meet their identified health care needs. Staff were provided with training, supervision and other managerial support to assist them to provide effective care. Where required, people were supported to meet their nutritional needs. Staff recognised when people’s health, independence and functioning abilities had declined, and they notified relevant external professionals including GPs and social workers.
People were to make their own choices and decisions wherever possible. Staff knew people well and supported them to live as independently as they wished to and were able to.
People were supported each day in line with their identified personal care needs and expressed preferences in their care plan. Activities took place to offer people social stimulation and entertainment, if they wished to participate. Complaints were taken seriously by the provider and responded to sensitively.
People and relatives told us the service was well managed. They thought the registered manager had made a noticeable difference, which was also recognised by an award from the provider. Staff expressed they felt valued and supported. There were clear processes to monitor the quality of the service and support the management and staff team to achieve ongoing improvements.
Rating at last inspection:
The last rating of this service was Requires improvement (published 21 July 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected:
This service was registered with us on 24 May 2018 and this is the first inspection. This is a planned comprehensive inspection.
Follow up:
We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk