Archived: The Elixir Clinic

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out this announced comprehensive inspection of The Elixir Clinic under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Elixir Clinic provides medical advice and treatment based on diets, nutritional supplements and detoxification to people working or staying in London.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Six patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctor as dedicated and professional.

Our key findings were:

• The clinician was aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had systems in place to protect people from avoidable harm and abuse.

• The service had arrangements in place to respond to medical emergencies.

• There was a clear vision to provide a personalised, high quality service.

• The patient feedback we received indicated that patients were very satisfied with the service they received.

• Staff felt respected, supported and valued.
• The service did not have any systems in place to check that adults accompanying a child had parental authority

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The area where the provider should make improvements is:

• Review quality improvement processes to include clinical audits.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care