• Doctor
  • GP practice

Priory Medical Centre

Overall: Good read more about inspection ratings

Cornlands Road, York, YO24 3WX (01904) 781423

Provided and run by:
Priory Medical Group

Latest inspection summary

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Background to this inspection

Updated 2 November 2018

Primary Medical Centre is part of a larger group with eight branches and the Provider is Priory Medical Group. Primary Medical Centre is situated at Cornlands Road, Acomb, York, YO24 3WX. (www.priorymedical.com). There are currently approximately 57,700 patients registered with the group and 10202 on the practice list at Priory Medical Centre. All patients registered with the group can access all locations. The head office is based at Cornlands Road which houses the patient call handling team, administration team, management team, human resources team and urgent care centre, as well as staff providing care for routine appointments.

Priory Medical Centre is open from 8.30am-6pm Monday-Friday. The telephone lines are open from 8am until 6pm. There is extended opening available Monday to Thursday from 6.30pm until 8pm and on Saturday morning from 8.30am -11.15am for pre-bookable appointments. Priory Medical Group operate two Urgent Care Centres, one in the east and one in the west of the city. Patients who require an urgent same day appointment ring the central call handling team based at Priory Medical Centre and are booked into the nearest centre for them.

The practice website and leaflet provides information for patients on accessing care when the surgery is closed. They are directed to the Out of Hours Service provided by Northern Doctors Urgent Care.

The practice provides Primary Medical Services (PMS) under a locally agreed contract with NHS England. The practice is registered with the Care Quality Commission to provide the following regulated activities:

•Treatment of disease, disorder or injury

•Diagnostics and screening procedures

•Surgical Procedures

•Family Planning

The practice is housed in a modern purpose-built premise and is a teaching practice for medical students who are studying at Hull and York Medical School (HYMS). It is also a training practice for qualified doctors training to be GPs.

The Public Health General Practice Profile shows that approximately 6.4% of the practice population are of Black and Minority Ethnicity. The level of deprivation within the group population is rated as eight, on a scale of one to ten. Level one represents the highest level of deprivation, and level ten the lowest. The age/sex profile of the practice is largely in line with national averages. The average life expectancy for patients at the practice is 79 years for men and 83 years for women which is the same as the national averages.

At this inspection we checked, and saw that the previously awarded ratings were displayed, as required, on the practice website and in the practice premises.

Overall inspection

Good

Updated 2 November 2018

We carried out an announced, comprehensive inspection of Priory Medical Centre on 1 May 2018. We identified some issues that led to a requires improvement rating in the safe domain. The issues we found were;

The system in place to assure themselves of oversight for checking emergency medicines and equipment required reviewing and improving.

There was no action plan to ensure that issues identified during infection control audits were dealt with within an agreed timescale.

Significant event identification, analysis and dissemination of learning to all staff required improvement.

This announced focused inspection was carried out on 16 October 2018 to check whether the provider had taken steps to improve safety.

The full comprehensive report on the 1 May 2018 inspection can be found by selecting the ‘all reports’ link for Priory Medical Centre on our website at www.cqc.org.uk.

This report covers our findings in relation to those requirements.

Our key findings were as follows:

Improvements had been made with respect to safety following our last inspection on 1 May 2018. For example:

The system in place and oversight for checking emergency medicines and equipment had been reviewed and improved.

An action plan had been implemented to ensure that issues identified during infection control audits were dealt with within an agreed timescale.

The practice had taken steps to develop a culture of significant event identification, analysis and learning for all staff.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice