I-Care Recruitment Services

Updated 17 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

Before the inspection, we reviewed information we held about the service and the provider which included statutory notifications sent to the CQC. A notification is information about important events which the service is required to send us by law. The provider completed a provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all of this this information to plan our inspection.

During the inspection

During the inspection we reviewed one person’s care plan, risk assessments and medicine administration records. We spoke with the representative of the one person receiving personal care and support about their experience of the care provided. We looked at six staff files in relation to recruitment, training and staff supervision. We also spoke with the registered manager and one support assistant and reviewed other records relating to the management of the service, including policies and procedures.

Updated 17 July 2019

About the service

I-Care Recruitment Services is a domiciliary care agency and provides personal care and support to people living in their own homes. It provides a service to older adults, some of whom may be living with dementia. At the time of this inspection there was one person using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The representative of the person receiving care and support from I-Care Recruitment Services spoke positively about the care and support that the person received.

Care and support was personalised to the person’s individual needs.

Risks associated with the person’s health, care and medical needs were identified and the registered manager and support assistant understood those risks and how to minimise them to keep the person safe.

The person was supported to maintain good health and had access to a variety of healthcare services.

The person was encouraged to eat healthy food for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The person’s privacy, dignity and independence was promoted.

The care plan was person centred and gave comprehensive information about the person, their needs and how they wished to be supported.

The person’s representative knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection. The service was registered with us on 21 June 2018 and this was the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.