Archived: London Care (Frylands Court)

The service is an extra care service. This service provides care and support to people living in one ‘extra care’ scheme, so that they can live as independently as possible. 35 people were using the service at the time of our inspection. The service supports older people who require assistance with personal care.

People’s experience of using this service:

People received a good standard of care overall. All people using the service and the majority of relatives were satisfied with the service. However, we found medicines administration required improvement. This was because the provider lacked systems to promptly identify and investigate any gaps in medicines administration. The service met the characteristics for a rating of “requires improvement” in the ‘safe’ key question. Overall our rating for the service was “good”. More information is in our full report.

Rating at last inspection:

This was our first inspection of the service since it registered with us in May 2018.

Why we inspected:

All services are inspected within one year of registering with us. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.