Aspire 2B Care

Updated 12 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

The service is a domiciliary care agency providing care for people who live in their own homes and the community. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the provider a few days’ notice about the inspection site visit. This was because we wanted to make arrangements with the provider to speak to people and their relatives. We made phone calls to relatives and staff between 15 and 22 May 2019. We visited the office location on 23 May 2019 to speak with the manager and staff; and to review care records and policies and procedures

What we did:

We reviewed information we had received about the service since it’s registration in May 2018.

We asked the service to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this prior to our visit.

We asked for feedback from the local authority and commissioning teams.

We spoke with the registered manager and five care workers.

We spoke with the relatives of five people who used the service.

We reviewed two people’s care records and other records relating to the management of the service.

Updated 12 June 2019

About the service: Aspire 2B Care is a domiciliary care agency providing personal care and support to adults with learning disabilities. Care and support is provided to people both in their own homes and in the community. At the time of the inspection the service was providing personal care to seven people.

Not everyone using Aspire 2B Care receives regulated activity; CQC only inspects the services provided to people who receive personal care; help with tasks relating to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People received good outcomes using the service. All the relatives we spoke with said the service provided kind, caring and person-centred support.

There were enough staff deployed to ensure that people received a reliable and unrushed service at the times they needed it. Staff were recruited safely to help ensure they were of the right character to work with vulnerable adults.

Risks to people’s health and safety were assessed and mitigated. Clear risk assessments and care plans were put in place which were subject to regular review. Staff were familiar with the care plans of the people they were supporting.

Staff had the right skills and knowledge to care for people. Staff worked with a small number of people which helped them develop an in-depth knowledge and understanding of the people they supported.

People knew who was coming to support them each day and people always received care from people they were familiar with. Staff treated people with kindness and compassion.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care planning took into consideration people’s likes, preferences and preferred activities. People and relatives were involved in the development and review of their care and support plans.

The registered manager had good oversight of the service. They had a good understanding of the needs of all the people who used the service. There was a clear person-centred culture within the service focused around each individual.

Audits and checks took place to help ensure the service was working to the required standards. The feedback of people and staff was regularly sought and used to make improvements to the service.

Rating at last inspection: This was the first inspection since the service registered in May 2018.

Why we inspected: This was a routine scheduled inspection.

Follow up: ongoing monitoring;

For more details, please see the full report which is on the CQC website at www.cqc.org.uk