Background to this inspection
Updated
19 February 2015
Peasholm Surgery, Tennyson Avenue, Scarborough provides primary medical services (PMS) to just over 8,000 patients in and around Scarborough. The practice was previously of around 4,000 patients. In January 2014 a merger with another local practice meant the patient list doubled in size. Practice staff and GP’s had their employment transferred over, forming one larger practice at Peasholm.
There are seven GPs, Dr Moederle-Lumb, who owns the practice, and six salaried GPs. There is a mix of male and female GPs. There are three nurse practitioners, three practice nurses, and two healthcare assistants. They are supported by the practice manager, and a team of management, reception and administrative staff.
The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures; family planning; maternity and midwifery services; surgical procedures, and treatment of disease, disorder and injury. The practice population aged less than 18 years is lower than the England average, with higher levels of those aged 50-69. The practice is in the Scarborough and Ryedale Clinical Commissioning Group (CCG) area, which has higher levels of deprivation than the England average, with lower life expectancies.
Surgeries are provided from 8am until 8pm five days a week. The practice had opted out of providing out of hours services, therefore outside of these times patients can access GP services via the 111 service.
Updated
19 February 2015
Letter from the Chief Inspector of General Practice
We carried out this comprehensive inspection on 3 November 2014. Peasholm Surgery provides primary medical services (a PMS contract) to approximately 8,000 patients in Scarborough and surrounding areas.
Overall, we rated this practice as good.
Our key findings were as follows:
- The practice provided a good standard of care, considered in accordance with current best practice guidelines.
- Patients told us they were treated with dignity and respect, and were well informed around practice news.
- Patients told us they received a good service and were usually able to get an appointment without too much difficulty.
- The practice worked well with other providers, especially around end of life care and complex conditions.
- Staff told us they felt confident, well-trained, and supported by management.
- The practice had systems and processes in place to provide a safe service.
- The building was clean, and the risk of infection was kept to a minimum by systems such as the use of disposable sterile instruments.
- The practice offered a variety of pre-booked appointments and extended opening hours.
- Incidents and complaints were appropriately investigated and responded to, and learning was shared across the practice.
We saw some areas of outstanding practice including:
- The practice had earlier in the year merged with another in the local area, which meant the practice doubled in size. Staff and patients alike reported they were kept well informed and consulted throughout this process, and that services had been maintained or improved, such as providing better access to GPs.
- Patients we spoke with felt informed and involved in the practice and were aware of the practice’s plans for the future, such as a move to new premises.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice