LlyonHealth

Updated 5 July 2024

The assessment began on 17 July 2024 and ended on 29 July 2024. Llyon Health is a domiciliary care agency providing personal care for people in their own home. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, the service supported 27 people, 13 of whom were supported with personal care. Improvements had been made since our last inspection and Llyon Health was no longer in breach of regulations. Staff were safely recruited and received the training and support for their role. People said staff were kind, attended all calls and stayed the full length of the call. A range of checks and audits were made, with actions identified where required. However, one local authority said the service did not always follow their procedures when people’s care hours changed, and some people had been charged for support calls they had previously cancelled. The registered manager had raised this themselves during the inspection and said they had improved the invoicing system.

Updated 5 July 2024

People and their relatives were happy with the care and support provided by the service. They said staff knew their needs, were kind, attended calls on time. If the staff were going to be late, generally they were informed of this. We were told there was a turnover of staff, but all new staff were introduced to people before they started supporting them. People said they were involved in agreeing their care and support needs, although records did not always evidence this. People were able to contact the management team if they had a concern or query and said these were always resolved.