Eaves Court

Updated 6 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by two inspectors.

Service and service type:

Eaves Court is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 2 days’ notice of the inspection site visit because we needed to be sure that the registered manager would be available to support the inspection.

Inspection site visit activity started on 30 May 2019 and ended on 3 June 2019. We visited the office location on 30 May 2019 to see the manager and office staff; and to review care records and policies and procedures. On the 3 June 2019 we reviewed evidence sent to us from the service.

What we did:

Prior to the inspection we requested and received a Provider Information Return (PIR). Providers are required to send us key information about their service, what they do well and improvements they plan to make. This information helps support our inspections. Throughout the inspection we gave the provider and registered manager opportunities to tell us what improvements they had planned.

We reviewed notifications and any other information we had received. A notification is information about important events which the service is required to send us by law.

Updated 6 July 2019

About the service:

Eaves Court is a domiciliary care service which provides support to people living in their own home. The office is located within the assisted living building. The complex has 69 one and two bedroomed apartments. At the time of our inspection 25 apartments were occupied and four people were supported with the regulated activity of personal care.

People’s experience of using this service:

People and their relatives gave us positive feedback about their experience. Comments included “I cannot speak highly of them [Staff],” “We would be lost without them” and “Excellent, very comforting and re-assuring.”

The provider had not always followed its own policies on ensuring all pre-employment checks were completed. We have made a recommendation about this in the report.

Quality assurance systems did not always drive improvement. Records relating to changes in people’s care needs were not routinely kept. Actions required as a result of feedback from people was not recorded as completed. Incident and accident records were not completed to show how the service could prevent a future occurrence. We have made a recommendation about this in the report.

People told us they had developed good working relationships with staff. Staff demonstrated a commitment to deliver a high-quality service. People were treated with dignity and respect.

People were supported by staff who received initial training and on-going support to ensure they held the right skills and attributes.

People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection:

This is the first inspection since the service was registered with the Care Quality Commission in June 2018.

Why we inspected:

The inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service, we will use information we receive to inform future inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk