Archived: Conrad Court

Conrad Court is an extra care service which provides accommodation and personal care for people living in self-contained flats in one purpose built modern building. At the time of the inspection the service was supporting 34 people with variety of care and support needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from risk of abuse or harm. Medicines were managed safely. Not all risk assessments contained sufficient information about risks and guidance for staff. We discussed this with the registered manager and they have made the necessary improvements to the risk management plans.

People’s needs were assessed, and care plans put in place to meet these. The service worked with a range of healthcare professionals to ensure people’s health needs were met. People were supported by skilled and knowledgeable staff. Safe recruitment practices were followed.

People were positive about the kind and compassionate attitude of the staff team. Staff promoted people’s dignity and independence. People were consulted about every aspect of their care and support.

People knew how to complain if they were unhappy about their care and support. Staff had a good understanding of people’s needs and preferences, but care plans did not always contain sufficient detail about people’s preferences.

People who used the service were positive about the staff and the management and felt the service supported them to live as they wanted. There were a range of systems and opportunities in place to get feedback and suggestions for improvement. The service worked with a broad range of professionals to help achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.