We carried out a review of the data available to us about Hallamgate House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hallamgate House, you can give feedback on this service.
Hallamgate House is registered to provide accommodation and personal care for up to seven people with a learning disability and or autism. At the time of the inspection there were five people living at the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People at Hallamgate House were truly placed at the heart of the service. There was a strong person-centred culture that valued the individual and involved people in making decisions about their life. People were treated as equals in their care and treat with dignity and respect. People’s religious, cultural and personal diversity was recognised by the service, with their care plans outlining their backgrounds and beliefs.
The outcomes for people using the service truly reflected the principles and values of ‘Right support, right care, right culture’ in the promotion of choice, control, independence and inclusion. People and their families were seen as the experts in their life with a focus on what they can do first, and any help they needed second. Staff had taken great care to ensure peoples voices and choices were heard and to enable people to build and stay in control of their own lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked with people to plan for when they experienced periods of distress, so their freedoms were restricted only if there was no alternative.
Right Care:
People and relatives told us the care went above and beyond their expectations. Staff were kind, caring and compassionate. Staff wanted to support people to have fulfilling lives and to see people achieve their goals and dreams for the future. The provider made sure people got all the information they needed in an accessible way for them, to make decisions about their care and support while feeling comfortable and safe.
People’s individual needs were met by the adaptation, design and decoration of the home The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs.
Right Culture:
People's quality of life was enhanced by the service's culture of improvement and inclusivity. The vision and values of the home were understood by staff and embedded in the way staff delivered care. The registered manager and staff had developed a strong and visible person-centred culture in the service and all staff we spoke with were fully supportive of this. Staff told us the management team were very knowledgeable, inspired a caring approach and led by example.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
A targeted inspection was carried out between 21 September 2020 and 28 September 2020. As part of this focused Inspection, we investigated whether the organisation was safe and well-led. The service was inspected but not rated (published 23 October 2020).
The overall rating for the service is outstanding. This is based on the findings at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Hallamgate House is registered to provide accommodation and personal care for up to six people with a learning disability or autistic spectrum disorder. At the time of the inspection there were five people living at the service.
The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
Hallamgate House was exceptional at placing people at the heart of the service. There was a strong, visible person-centred culture. Staff were highly motivated to offer care and support that was exceptionally compassionate and kind. The registered manager alongside staff placed the upmost value on people having as many opportunities as possible to develop their confidence, gain new skills and become as independent as they could.
People were treated with the utmost respect dignity, empathy, and compassion. People and relative told us the care provided for individuals exceeded expectations and they were happy. The ethos of the service was to empower people to live a life of their choosing. Staff had gone to great lengths to ensure people's preferences and voices were heard, to ensure the support provided achieved this.
The outcomes for people using the service truly reflected the principles and values of Registering the Right Support in the promotion of choice, control, independence and inclusion. The management team constantly looked for ways to improve the service. They had engaged people with complex emotional and behavioural needs in decisions and feedback at every opportunity. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
The aspirational leadership by the registered manager ensured their vision was embedded within all the staff team. Support was bespoke and truly person centred. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received.
Rating at last inspection
The service was registered with us on 27/06/2019 and this is the first inspection
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.