We carried out a review of the data available to us about Belong at Home Newcastle-under-Lyme on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Belong at Home Newcastle-under-Lyme, you can give feedback on this service.
Belong at Home is a domiciliary care service that provides personal care for people living in their own homes. At the time of our inspection, ten people were in receipt of personal care support.
People’s experience of using this service:
Medicines were not always managed safely. The service had implemented systems to improve this practice.
People were supported by a team of suitably skilled staff who knew how to manage people’s risks to keep them safe. Staff had received safeguarding training and knew how to identify and report concerns any signs or harm or abuse.
People’s needs were assessed, and care was delivered in line with people’s needs and preferences. Staff worked well with other professionals to effectively meet people’s changing needs. Staff understood the principle of consent and supported people to have maximum choice and control of their lives.
People were given choice about the way they received their care, and this was delivered by staff who were kind and caring. Staff respected people’s dignity and promoted people’s independence. People were given the opportunity to participate in reviews about their care and there was a system in place for people and staff to report complaints or issues.
The service had a new registered manager in post. There were systems in place to monitor the effectiveness of the service and there were new initiatives in place to improve and sustain the quality and safety of the service.
Rating at last inspection:
This is the first time the service has been inspected.
Why we inspected:
This was a planned inspection based on the date and our inspection schedule for newly registered services.
Follow up: We will continue to monitor the service through information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk