Archived: Dr Victoria Muir Also known as Dr Victoria Muir's Practice

Updated 21 February 2020

Dr Victoria Muir’s Surgery provides GP primary care services to approximately 8900 people living in Westminster. The local area is a mixed community and there is a wide variation in the practice population, from relatively deprived to extremely affluent and mainly young to middle age.

The practice is staffed by a lead GP and two salaried GPs. Other staff included a practice manager, a nurse, two health care assistant and four administrative staff. The practice holds a General Medical Services (GMS) contract and was commissioned by NHSE London. The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury, surgical procedures, family planning and maternity and midwifery services.

The practice was open between 8am to 8pm on Mondays, 8am to 7pm Tuesday to Thursday, 8am to 6.30pm on Fridays and 9am to 2pm on Saturdays. The telephones were staffed throughout working hours. Appointment slots were available throughout the opening hours. The out of hours services are provided by an alternative provider. The details of the ‘out of hours’ service were communicated in a recorded message accessed by calling the practice when closed and details can also be found on the practice website. Longer appointments were available for patients who needed them and those with long-term conditions. This also included appointments with a named GP or nurse. Pre-bookable appointments could be booked up to two weeks in advance; urgent appointments were available for people that needed them. Patients could book appointments online.

Updated 21 February 2020

We carried out an announced comprehensive inspection at Dr Victoria Muir on 10 December 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service is on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs. The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• They offered home visits and urgent appointments for those with enhanced needs and complex medical issues.
• Staff demonstrated commitment and engagement with the vision for the service. They were proud to work for the organisation.
• The practice promoted good health and prevention and provided patients with suitable advice and guidance.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• There was a commitment and appetite to work with external partners.
• The service had comprehensive business development strategy and quality improvement plan that effectively monitored the service provided to assure safety and patient satisfaction.

The areas where the provider should make improvements are:

• Continue to implement processes to improve take up of cervical smears.
• Continue to implement processes to improve their childhood immunisation rates

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Updated 21 February 2020

Updated 21 February 2020

Updated 21 February 2020

Updated 21 February 2020

Updated 21 February 2020

Updated 21 February 2020