Archived: Bilton Grange Road

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 08 April 2021 and was announced.

Updated 22 April 2021

About the service:

Bilton Grange Road is a care home that provides accommodation and personal care for one person who has a learning disability and mental health needs.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

The person using the service continued to receive safe care and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support the person safely. The person received their medicines as prescribed. Staff usually followed infection control guidance and had access to personal protective equipment. Issues around cleanliness of the kitchen were addressed following our inspection visit.

The person using the service continued to receive effective care. Staff were supported and had the skills and knowledge to meet the person’s needs. The provider followed the principles of the Mental Capacity Act (2005). The person’s nutritional needs were met and they accessed health care when needed. The environment met the persons needs but refurbishment was needed of some areas. We were informed this was planned for the coming new year.

The person using the service continued to receive care from staff who were kind and caring. Staff supported and encouraged them to be involve in how decisions were made about their support. Staff respected their privacy, dignity and independence.

The person using the service benefitted from consistently responsive care. Their support needs were assessed and planned with their involvement to ensure they received the support they needed. They were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff. The culture in the home focused on high-quality, person-centred care. The provider had a complaint process which people were aware of.

Aspects of leadership and management needed improvement. Spot checks and audits were taking place to ensure the quality of the service was maintained but some improvement was needed. The registered manager and provider had not ensured all required notifications had been submitted.

Rating at last inspection:

Rated Good (Report published August 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.