At this review we found improvements had been made. The provider had reviewed their policies and procedures. The documents provided staff with the actions they must take to ensure only suitable staff were employed at the practice.
"The doctors are very good."
'The doctor always discusses my options and respects my wishes; they are very good at that.'
We found care and treatment was planned and delivered in a way that ensured people's safety and welfare.
Staff had received abuse awareness training and procedures were in place to respond appropriately to any allegation of abuse.
During our inspection we found the practice did not have effective recruitment and selection processes in place. This means that the practice did not have the necessary checks and risk assessments in place to ensure people were protected from potentially unsuitable staff.
People had their comments and complaints listened to and where appropriate action had been taken.