We carried out a review of the data available to us about Ocala Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ocala Healthcare, you can give feedback on this service.
Ocala is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there was one person using the service in receipt of personal care.
People’s experience of using this service and what we found
This was a bespoke care service supporting people with large care packages across a 24-hour period, with designated staff trained. Specialist training was provided to meet people's assessed needs.
Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and guidance for staff in place to reduce these risks. Staff had the knowledge, skills and training to provide the person with appropriate support.
The registered manager and staff understood their responsibilities to recognise abuse and keep people safe. Safeguarding incidents were appropriately investigated, and records maintained.
There were sufficient staff who had the necessary skills and knowledge to meet people's needs and provide care and support in ways that people preferred.
There were systems in place in the management of COVID-19, training for staff, access to PPE and regular testing of staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager promoted a strong culture of putting people at the centre of what they do, and staff treated people as individuals. The person and their relative told us they were treated with kindness and respect by staff.
The registered manager was committed to providing a good quality service and developing the service in line with best practice. They understood the importance of quality monitoring and how to use this to drive improvements. There were clear systems in place to audit the quality of care delivered to people. Staff and people using the service were invited to give feedback on their experiences.
Feedback from social care professionals told us the registered manager was professional, open and transparent and worked flexibly to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 06/06/2018 and this is the first inspection.
Why we inspected
This was a planned first rating, comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.