We carried out a review of the data available to us about Human Support Group Limited - Appleton Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Human Support Group Limited - Appleton Lodge, you can give feedback on this service.
Human Support Group Limited - Appleton Lodge is an Extra Care service supporting people to live independently in their own flats. The service was providing personal care and support to 15 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service
People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated, and risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.
Effective recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to care for people in a person-centred way.
People’s care and support was based on detailed assessments and care plans which were regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people’s independence, privacy and dignity.
Effective management systems were in place to monitor the quality of the care provided and to promote people’s safety and welfare. People were kept aware of the provider’s complaints procedure.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05/06/2018 and this is the first inspection.
Why we inspected
We inspected the service in line with our scheduled programme of inspections.
Follow up
We will continue to monitor the service through the information we receive and discussions with partner agencies.