Dr Toqeer Aslam - Care Quality Commission

Background to this inspection

Updated 20 April 2017

Dr Toqeer Aslam (also known as Princes Park Medical Centre) is situated in Walderslade, Chatham, Kent and has a registered patient population of 2,847. There are more patients registered between the ages of 5 and 24 years, as well as between the ages of 45 and 59 years than the national average. There are less patients registered between the ages of 0 and 4 years as well as over the age of 70 years than the national average.

The practice staff consists of one GP (male), one practice manager, one assistant practice manager, one practice nurse (female), one healthcare assistant (female) as well as administration and reception staff. The practice also directly employs locum GPs. There are reception and waiting areas on the ground floor. Patient areas on the ground floor are accessible to patients with mobility issues, as well as parents with children and babies.

The practice is not a teaching or training practice (teaching practices have medical students and training practices have GP trainees and FY2 doctors).

The practice has a general medical services contract with NHS England for delivering primary care services to the local community.

Services are provided from Princes Park Medical Centre, Dove Close, Walderslade, Chatham, Kent, ME5 7TD only.

Dr Toqeer Aslam is open Monday to Friday between the hours of 8.30am to 12pm and 3pm to 6pm. Extended hours appointments are offered Tuesday 6.30pm to 8pm. Primary medical services are available to patients via an appointments system. There are a range of clinics for all age groups as well as the availability of specialist nursing treatment and support. There are arrangements with other providers (Medway On Call Care) to deliver services to patients outside of the practice’s working hours (including Monday to Friday between the hours of 12pm and 3pm).

Overall inspection

Good

Updated 20 April 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Toqeer Aslam on 4 October 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Dr Toqeer Aslam on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 14 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 4 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

Since our inspection in October 2016 staff who had sustained a needlestick injury had received appropriate support. The practice’s needlestick injury procedure had been discussed at a staff meeting to help ensure all staff were aware of the correct process to be followed.
The practice had revised the arrangements for managing medicines and sterile equipment in the practice to help ensure patients were kept safe.
The practice was able to demonstrate that risks to patients, staff and visitors were being assessed and well managed.
The practice had revised the way patients’ records were stored to help ensure they were not accessible to unauthorised people.
The practice had introduced a system that identified patients who were also carers. The practice had identified 26 patients on the practice list who were also carers.
Governance arrangements had been revised to help ensure they were effectively implemented.
The practice was able to demonstrate how learning from accident investigations was shared with relevant staff.

However, there were also areas of practice where the provider needs to make improvements.

In addition the provider should:

Continue to improve the system that identifies patients who are also carers to help ensure they are offered relevant support.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice