The Care Quality Commission
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Seeds Care Limited

Overall: Good read more about inspection ratings

The Kent Innovation Centre, Millennium Way, Thanet Reach Business Park, Broadstairs, CT10 2QQ (01843) 263411

Provided and run by:
Seeds Care Ltd

All Inspections

During an assessment under our new approach

We carried out this responsive assessment between 16 July 2024 and 13 August 2024. We looked at how Seeds Care Limited assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Seeds Care Limited is a supported living service. The service provides support to younger adults, people with mental health needs and people with learning disabilities and those on the autistic spectrum. At the time of our assessment there were 5 people receiving the regulated activity of personal care living in 3 different supported living properties. We spoke with 4 people, 3 relatives and 11 staff during the assessment. We observed care and support in communal areas and reviewed 4 people’s care plans, 3 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. During this assessment we looked at how people were kept safe from potential risks to their safety; how staff were trained and supervised to support people according to their needs and preferences; medicines and the overall management of the service.

29 June 2021

During a routine inspection

About the service

60 St Peter’s Road is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people were receiving personal care.

People’s experience of using this service and what we found

People and relatives spoke positively about the support they received. They told us they were supported by staff who understood their needs and had the skills to support them.

People were protected from the risks of abuse and discrimination. Staff knew how to report concerns and were confident they would be dealt with appropriately. Risks to people’s health, safety and welfare had been assessed. There was guidance for staff to mitigate the risk.

Staff were recruited safely and completed an induction. Staff completed training in a wide range of subjects to enable them to support people safely. They told us they felt supported by the management team and received regular supervision. People were supported to have their medicines safely.

Staff wore personal protective equipment and had access to stock. They had completed infection, prevention and control training. Staff and people took part in regular COVID-19 testing following government guidance.

Before people started to use the service, an assessment and transition plan was developed. Relatives told us the transition plan had been effective and their loved one had settled into the service.

People had detailed care and support plans. These included details of people’s choices, preferences and the way they liked to be supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting maximises people’s choice, control and independence. People were supported to have maximum choice and control over their lives to enable them to live their life to the full.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human rights. People were supported in a positive way to enable them to live as independently as possible.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The management team and staff had a positive impact on people’s wellbeing, confidence and quality of life.

There was a complaints process in place. People had raised issues, and these had been investigated and action taken when required.

People, staff and relatives told us the service was well managed. People and staff had been supported to express their views about the service. Checks and audits had been completed and any shortfalls found had been rectified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 July 2018, the service did not start providing a regulated activity until 5 October 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time since the service started providing a regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.