We carried out a review of the data available to us about GA Professionals Healthcare LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about GA Professionals Healthcare LTD, you can give feedback on this service.
GA Professionals Homecare Ltd is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection two people were receiving personal care who were elderly and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received the right support in relation to risks, such as those relating to age and frailty. There were enough staff to support people safely. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines.
The registered manager understood their responsibility to notify CQC of significant events, such as allegations of abuse, as required by law, although there had not been any since the service registered with us. The registered manager and their management and staff team understood their role and responsibilities. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff felt well supported by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff received the training and support they needed to meet people’s needs. People were supported to maintain their health and to maintain contact with professionals involved in their care. People received food and drink of their choice.
People liked the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating This was the first inspection since the provider registered with us on 30 August 2018.
Why we inspected
This inspection was prompted because of the length of time since they registered with us on 30 August 2018. The service had been dormant for much of the time until this inspection which meant we were unable to inspect.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.