We carried out a review of the data available to us about Your Autumn Years Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Autumn Years Ltd, you can give feedback on this service.
YOUR AUTUMN YEARS LTD is a domiciliary care service based in Heysham, Morecambe. The service specialises in providing palliative care to people in need of end of life care. The service operates from Morecambe and across north Lancashire. At the time of our inspection visit the service supported 15 people with palliative care.
YOUR AUTUMN YEARS LTD provides personal care and support to individuals within their own homes. CQC only inspects the service received by people provided with their personal care and help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their relatives care would be delivered. Care plans were organised and had identified the care and support people required.
People were positive about the service and said staff were kind and caring. People were treated with dignity and respect and were fully involved in their care planning and delivery. People's right to privacy was upheld.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe and received the best possible care.
The service was flexible and care packages were changed and adapted to meet people's changing needs and choices. There was excellent communication between the service and people they supported to ensure they received the care and support they needed.
Healthcare professionals told us the service provided person centred care focusing on people’s needs as an individual and giving them the opportunity to make informed decisions about their care. They said the standard of palliative care provided by staff was very good and they were impressed with the level of professionalism provided throughout the service.
Staff had been recruited safely, appropriately trained and supported. People told us their visits were well managed and staff who visited them knew and met their care needs.
Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.
The service had a complaints procedure which was made available to people and their family members. People told us they were happy with their service and had no complaints.
The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 25/06/2018 and this is the first inspection.
Why we inspected
This was the services first planned inspection.
Follow up:
The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.