The Care Quality Commission
  • Doctor
  • GP practice

Pinner View Medical Centre

Overall: Good read more about inspection ratings

33 Pinner View, Harrow, Middlesex, HA1 4QG (020) 8427 1246

Provided and run by:
Pinner View Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Pinner View Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Pinner View Medical Centre, you can give feedback on this service.

8 January 2020

During an annual regulatory review

We reviewed the information available to us about Pinner View Medical Centre on 8 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Pinner View Medical Centre, for areas within the key question effective. This review was completed on 15 December 2016.

Upon review of the documentation provided by the practice, we found the practice to be good in providing effective services. Overall, the practice is rated as good.

The practice was previously inspected on 20 May 2016. The inspection was a comprehensive inspection under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (HSCA). At that inspection, the practice was rated overall as ‘good’. However, within the key question effective an area was identified as ‘requires improvement’, as the practice was not meeting the legislation around patient consent and the Mental Capacity Act 2005. The practice was issued a requirement notice under Regulation 11, Need for Consent.

Although staff had received training in relation to consent, not all clinical staff understood the relevant consent and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005.

We also identified other areas where the practice should make improvements which included:

  • Improving the use of two cycle clinical audit to drive improvements in patient outcomes.
  • Conducting a risk assessment for the safe storage of the liquid nitrogen cylinder.
  • Advertising translation services in the patient waiting areas.
  • Taking measures to improve patient satisfaction with nurse consultations.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation 11 Need for Consent of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The additional improvements are reflected in the well-led detail of the report.

The area where the practice should continue to make improvements is:

  • Developing the use of comprehensive clinical audit as part of ongoing quality improvement work within the practice.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

24 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Pinner View Medical Centre on 24 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed with the exception of those relating to the storage of liquid nitrogen.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment although not all GPs had sufficient knowledge of the Mental Capacity Act 2005.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had adequate facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure all clinical staff have an adequate knowledge of the Mental Capacity Act 2005 specifically in relation to best interest decisions and mental capacity assessments.

In addition the provider should:

  • Complete clinical audit cycles to drive improvements in patient outcomes.
  • Carry out a risk assessment for the safe storage of the liquid nitrogen cylinder.
  • Advertise translation services in the patient waiting areas.
  • Take measures to improve patient satisfaction with nurse consultations.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

During a check to make sure that the improvements required had been made

We carried out an inspection on 22 November 2013 and published a report setting out our judgements. During our inspection we found that the provider was non-compliant in respect of Regulation 21 HSCA 2008 (Regulated Activities) Regulations 2010: Requirements relating to workers.

Following our inspection, we asked the provider to send us details of the changes they would make to comply with the standard that they were not meeting.

We have followed up to make sure that the necessary changes have been made and found that the provider is now meeting the standard included within this report. This report should be read in conjunction with the full inspection report.

We have not revisited Pinner View Medical Centre as part of this review because they were able to demonstrate that they were meeting the standard without the need for a visit.

22 November 2013

During a routine inspection

During our inspection, we spoke with six patients who used the service and four members of staff, including the practice manager.

Overall patients were positive about the service they received. One patient told us 'the doctors are fantastic and very thorough' and 'my family and I have had no problems getting an appointment here'. Another patient said that they were 'generally happy' with the service.

Patietns we spoke with told us that they were very happy with the doctors and the nurse. One patient said 'the doctors are competent'. Another said that the receptionists were 'lovely'. Patients were keen to praise the practice and were enthusiastic about the service.

We found that patients were informed and involved in the service provided to them. There were practices in place to ensure patients experienced care and treatment that met their needs.

Staff we spoke with were aware of the signs of abuse and the action to take when responding to allegations or incidents of abuse. We observed that the provider had a safeguarding adults policy and a separate policy for safeguarding children.

Patients were cared for in a clean, hygienic environment.

We observed that there was insufficient evidence to confirm that appropriate checks had been carried out for recently employed members of staff.

We found that the provider had a system in place to monitor quality and safety.