- GP practice
Novum Health Partnership
Report from 2 August 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced assessment on 24 to 26 September 2024. Novum Health Partnership is an NHS GP practice located in South East London. There were approximately 21,126 patients registered with this practice at the time of our assessment. We conducted this assessment to follow up on our findings at a previous inspection on 11 October 2023. We assessed 28 quality statements across safe, effective, responsive and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment we found the provider had effective governance systems, and there were processes in place to ensure patients received safe and effective care. Patients’ views were listened to and the provider made improvements based on patient feedback. We found that patients did not always receive monitoring and follow up tests. This was in breach of Regulation 12 (1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Staff and patients told us there was insufficient administrative staff. We found that staff had not always completed safeguarding training at a level appropriate to their role. This was in breach of Regulation 18 (1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. As a result, we will request an action plan from the provider. We will ask the provider to demonstrate the steps taken to address these breaches of regulation.
People's experience of this service
Feedback shared directly with CQC and collected by the provider was generally positive about the quality of care and treatment. Recent survey results from the National GP Patient Survey showed patients sometimes found in difficult to access the GP practice via telephone and reported lower than average satisfaction with the overall experience of contacting the practice. There was an active patient participation group (PPG) who represented the views of people using the service. Patients told us their views were listened to, and managers made positive changes based on feedback.