Whittaker Lane Medical Centre

Updated 21 December 2018

Whittaker Lane Medical Centre provides personal medical services to 6886 patients within the NHS Bury Clinical Commissioning Group (CCG) area. Services are provided from: Daisy Bank, Whittaker Lane, Prestwich, Manchester M25 1EX

The practice website is: www.wlmc.co.uk

Information taken from Public Health England placed the area in which the practice is located as number four on the deprivation scale of one to ten. (The lower the number the higher the deprivation). In general, people living in more deprived areas tend to have greater need for health services.

The out of hours provider is Bury and Rochdale Doctors on Call (BARDOC).

There are eight GPs working at the practice (five male and three female). There is one senior partner, two partners, a salaried GP, three registrars and along term locum. The GPs are supported by a full-time practice nurse and a health care assistant. There is an administration team which comprises of a practice manager, a senior receptionist, two administration / secretaries, a finance manager and a team of administration staff.

The practice regulated activities are:

Family planning

Treatment of disease, disorder or injury

Maternity and midwifery services

Diagnostic and screening procedures

Updated 21 December 2018

This practice is rated as Good overall. (Previous rating June 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Whitaker Lane Medical Centre on 26 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice had appropriate systems to safeguard children and vulnerable adults from abuse. All staff received up-to-date safeguarding and safety training appropriate to their role.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff had appropriate knowledge for their role. The practice understood the learning needs of staff and provided protected learning time and training to meet them.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Feedback from patients was positive about the way they were treated and staff understood patients’ personal, cultural, social and religious needs.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• The practice staff were well informed about local support services and voluntary groups. They actively directed patients to use these services so they could manage their health care issues in a more holistic way.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The practice should keep a summary log of safety alerts for monitoring and following-up on actions taken in response to the alerts.
• The level of detail recorded about significant events and staff meetings should be consistent so that staff have information about discussions held, actions taken and lessons learned.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018