Energize Care

Energize Care is a domiciliary care agency providing personal care and support to people who live in their own homes. They were providing personal care to two people at the time of inspection.

People’s experience of using this service and what we found

Risk assessments were not always reflective of people’s needs. We found this to be a breach of regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Quality assurances systems were either not in place or robust enough. An accurate and complete record was not kept for each service user. This placed people at risk of harm. This was a breach of regulation 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We have made a recommendation about a system being put in place to document people’s involvement with their care and to evidence when Lasting Powers of Attorney are in place.

Overall people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and/or their relatives were involved in the planning and review of their care.

Procedures were in place for reporting concerns, safeguarding matters, accidents, incidents and complaints. However, at the time of the inspection there had been no matters to report. Currently the main overview and quality assurance of the service was through the registered manager and nominated individual delivering care and support alongside staff.

The registered manager was aware of their responsibilities in relation to the duty of candour and when to submit notifications to the CQC.

The service did not currently administer medicines to people. However, they did apply topical creams. This was clearly documented.

Safe recruitment practices were followed. Staff received appropriate support, training and supervision.

People were treated with compassion, kindness, dignity and respect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 June 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We have found evidence that the provider needs to make improvements. Please see the safe, responsive and well-led sections of this full report.

The provider responded immediately during and after the inspection. They confirmed they would review all care needs, care plans and risk assessments to make sure they covered all aspects of people’s care. The provider told us they were in the process of putting a quality assurance system in place to have oversight of the service.

You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.