We carried out a review of the data available to us about Beaufort Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beaufort Road Surgery, you can give feedback on this service.
We carried out an announced focussed follow up inspection of Beaufort Road Surgery on 1 June 2016. This inspection was performed to check on the progress of actions taken following an inspection we made on 24 June 2015. This report covers our findings in relation to the requirements and should be read in conjunction with the report published on 1 October 2015 following the inspection in June 2015. This can be done by selecting the 'all reports' link for Beaufort Road Surgery on our website at www.cqc.org.uk
Our key findings were as follows:
We found robust systems in place to calibrate clinical equipment which followed national guidelines and was being performed as part of a rolling maintenance programme.
Documents used for administering medicines had been reviewed and signed by the GP partners and nursing team
A systematic programme of legionella testing was being performed by appropriately trained staff.
Childhood immunisation rates were being monitored and had improved since the last inspection because of more effective information capture and promotion by staff at the practice.
A new practice manager and lead nurse had been employed who had both introduced systems to capture and monitor information more effectively.
Records were being kept to evidence discussions and actions taken by the GPs in relation to governance issues.
New risk registers had been introduced and formalised meetings commenced to look at clinical issues including audits.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Beaufort Road Surgery on 24 June 2015. Overall the practice is rated as requires improvement.
However there were areas of practice where the provider needs to make improvements.
Chief Inspector of General Practice
The Beaufort Road Surgery provides medical care to over 10,900 patients living in Southbourne and the surrounding areas of Bournemouth. The surgery consists of six GPs, three nurses, two healthcare assistants and a team of administration staff. The opening hours are 7.25am to 6.30pm and the surgery does not provide emergency cover outside normal opening times.
During our visit we spoke with 12 patients who were using the service. We also spoke with five GPs, two nurses, and the administrative staff.
The practice was caring. Patients described the staff as helpful and friendly and were involved in decisions about their treatment. The practice recognised the diversity of their patients and responded well to their individual needs.
Systems were in place to recognise and support patients who were at risk of abuse. Staff were aware of policies and procedures for reporting serious events, accidents, errors, complaints and for safeguarding patients at risk of harm. Incidents were investigated and acted on, and any learning was shared with staff to mitigate future risks.
There was effective infection prevention and control, and staff were aware of their roles and responsibilities.
Not all patients and staff would be safe in the event of a fire at the surgery, as staff lacked confidence in the first floor fire escape route.
Patient care was delivered in line with best practice. Robust monitoring systems were in place, and ways for improving the service for patients were explored, but systems for recruiting new staff needed improvements.
GPs worked with other healthcare providers to ensure that patients received effective care. Patients were offered advice, treatment and support for their health. The practice was responsive to people’s needs. Patients were able to access the care they needed promptly and efficiently. The practice had systems to ensure patient views were listened to and acted on. The building was accessible for patients with mobility difficulties or those with young children.
The practice was well led. There was a clear leadership structure and processes in place to keep staff informed. Staff felt valued and well supported. Patients gave positive feedback on the care provided to them. The practice had taken account of patients’ views on how it should be run.