The Care Quality Commission
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  • GP practice

Archived: Dr F J Ahmad Also known as Windermere Road Surgery

Overall: Good read more about inspection ratings

109-111 Windermere Road, Langley, Middleton, Manchester, Greater Manchester, M24 5WF 0844 477 8558

Provided and run by:
Dr Farhat Ahmad

Important: The provider of this service changed. See new profile

All Inspections

26 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

Dr F J Ahmad was inspected on 26 February 2015. This was a comprehensive inspection. This means we reviewed the provider in relation to the five key questions leading to a rating on each on a four point rating scale. We rated the practice as requires improvement in relation to being safe and good in respect of being effective, caring, responsive and well-led.

Our key findings were as follows:

The practice has a system in place for reporting, recording and monitoring significant events. Significant incidents and events are used as an opportunity for learning and improving the safety of patients, staff and other visitors to the practice.

The practice has systems in place to ensure best practice is followed. This is to ensure that people’s care, treatment and support achieves good outcomes and is based on the best available evidence.

Information we received from patients reflected that practice staff interact with them in a positive and empathetic way. They told us that they were treated with respect, always in a polite manner and as an individual.

Patients spoke positively in respect of accessing services at the practice. A system is in place for patients who require urgent appointments to be seen the same day.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

Take action to ensure the effective operation of systems designed to assess the risk of and to prevent, detect and control the spread of health care associated infection.

Ensure that patients, staff and others accessing the premises are protected against the risks associated with fire.

Improve the system of staff recruitment to ensure that patients are protected by operating effective recruitment and selection procedures that includes relevant checks being carried out (and evidenced) when staff are employed or are engaged in a role where such checks are required.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

12 June 2013

During a routine inspection

Patients we spoke with told us they found it easy to make an appointment and that staff were friendly and helpful. Comments included; 'they are competent and efficient and have a nice attitude', 'they are brilliant', 'they talk everything through with me'

Some patients told us that it was easy to get an appointment at the practise comments included " I have always managed to get a same day appointment for my baby when necessary".

The practice had leaflet available and at the time of our visit to inform patients of the services available, type of appointments available, and procedure to request prescriptions. This ensured that patients were supported to get the most appropriate help and treatment.

The practice had an up to date child protection policy and procedures in place. This information included contact details for staff to raise concerns with the appropriate agencies.

We saw records were kept of adverse events, accidents or incidents including actions taken. The practice completed audits/reports following significant events or receiving complaints, in order to learn and make improvements as required.