The Care Quality Commission
  • Doctor
  • GP practice

King George Surgery

Overall: Good read more about inspection ratings

135 High Street, Stevenage, Hertfordshire, SG1 3HT (01438) 361111

Provided and run by:
King George Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about King George Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about King George Surgery, you can give feedback on this service.

7 November 2019

During an annual regulatory review

We reviewed the information available to us about King George Surgery on 7 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King George Surgery on 1 December 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to;

  • Regulation 17 HSCA (RA) Regulations 2014 Good Governance

We undertook a desk based focused inspection of King George Surgery on 16 September 2016 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting 'all reports' link for King George Surgery on our website at www.cqc.org.uk/

From the inspection on 1 December 2015, the practice were told they must:

  • Strengthen governance structures to ensure these are effective and enable the provider to identify, assess and mitigate risks for example in relation to whether the practice manager should have a Disclosure and Barring check and by completing a risk assessment in respect of having a defibrillator on the premises.

We found that on the 16 September 2016 the practice now had appropriate risk assessments in place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King George Surgery on 1 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed. Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice appeared clean and infection control processes were adhered to.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Not all governance structures, systems and processes were effective and enabled the provider to identify assess and mitigate risks to patients, staff and others. For example they had not assessed potentially identifiable risks.

The areas where the provider must make improvements are:

  • Strengthen governance structures to ensure these are effective and enable the provider to identify, assess and mitigate risks for example in relation to whether the practice manager should have a Disclosure and Barring check and by completing a risk assessment in respect of having a defibrillator on the premises.

In addition the provider should:

  • Ensure that all staff employed are supported by receiving appropriate supervision and appraisal and complete the training essential to their roles.
  • Keep a copy of the practice disaster recovery plan off the premises.
  • Establish a system for completing regular fire drills.
  • Review patient confidentiality at the reception desk and implement actions to reduce the risk of private conversations being overheard.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice