Ash House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff understood their role in providing people with person centred care. Staff knew people well and how to support them to live the lives they wanted. People took part in various activities in line with their own interests and hobbies. Records supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall, relatives felt there was more work to be done to ensure people received care and support in line with their individual preferences. One relative told us, "Staff do not always understand what is important to [Name]." Another relative told us, "Staff know what is required but need to put it into practice." Two relatives felt staff could encourage people to be more engaged in activities because the person sometimes required extra encouragement and motivation. Comments included, "I would like to see more encouragement with activities" and, "The staff do not encourage activities."

Staff understood their role in providing person centred care. One staff member told us, “We support people to do the things that are meaningful for them.” Another staff member told us, “My role is to support people. To keep people safe and assist with day-to-day activities. Helping them with going into community. Encouraging them. Providing physical support to them. It entails everything. I feel like I have a good rapport with people. It goes beyond pay. It is about a willingness to make an impact in someone’s life. To make their life better.”

People living at Ash House had their own individual flats within the care home. Because of this, we were only able to carry out limited observations as some people did not wish to have visitors. However, we saw people were supported to do things that were important to them on the day of our on-site assessment. One person went out for a walk with staff in the morning because that was an important part of their routine. Staff knew people well and interacted people in line with their preferred style of communication. Staff treated people with care and compassion.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.