We carried out a review of the data available to us about Best for Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Best for Care, you can give feedback on this service.
Best for Care is a domiciliary care agency, providing services to older adults and people with physical disabilities and complex health needs. At the time of our inspection, one person was receiving the regulated activity of personal care from the service.
Not everyone using the service receives the regulated service of personal care. CQC only inspects the personal care service provided to people, that is help with tasks related to personal hygiene and eating. Where personal care is provided to people, we also take account of any wider social care provided.
People’s experience of using this service:
The service met the characteristics of Good in most areas; more information is in the full report. We have made a recommendation about fully implementing Accessible Information Standards to ensure people's communication needs are fully met.
People told us staff were kind, offered them choices and treated them with respect. Staff knew people well, including their preferences and care needs. However, more information needed to be documented in care records about people’s likes and dislikes, life stories and information about future wishes, to fully facilitate person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and/or their relatives were involved in the planning and review of their care.
People and their relatives told us they felt safe in the company of care staff. Staff were aware of reporting any safeguarding concerns to the registered manager and had received safeguarding training. A complaints procedure was in place and people told us they knew how to raise any concerns.
People’s nutritional and healthcare needs were supported, and medicines were managed safely. The service liaised with healthcare professionals to ensure people’s care and support needs were met.
Safe recruitment procedures were in place, although we were not able to test this during our inspection because the provider currently carried out care and support. However, they were looking to recruit another staff member to this role. People told us staff completed all required tasks, stayed the required length of time and informed them if their visit was going to be late.
Systems were in place to ensure staff received appropriate training and updates. The provider had completed appropriate training prior to providing care and support. Systems were in place to support staff and give them the opportunity to discuss any concerns and their ongoing development needs.
Systems were in place to monitor the quality of care provided and further areas were being developed. People were positive about the care provider and registered manager and said they were approachable and supportive.
Rating at last inspection: This is the first rating of the service since it was registered in July 2018.
Why we inspected: This service was registered with us on 3 July 2018 and this is the first inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk