Archived: Cliffe Avenue Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cliffe Avenue Surgery on 1 March 2016. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• The practice is part of a federation of practices, Trust Primary Care Ltd, developing new innovative services and part of One City, One Voice, Bradford Care Alliance CIC, a district wide collaboration of practices in a Community Interest Company which is a not for profit organisation delivering services.

• Feedback from patients about their care was consistently and strongly positive.
• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs. For example, the practice engages with the Clinical Commissioning Group and NHS England Area Team at CCG monthly meetings. Needs of the patients are discussed along with details of existing and new services, updates on service improvements and focussed schemes are developed to improve the health of the population.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, providing improved car parking and installing water coolers and air conditioning in the waiting areas.
• The February 2016 friends and families test showed that 100% (117) would recommend this service to their friends and family.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Information about how to complain was available and easy to understand.
• The practice had a clear vision which had quality and safety as its top priority.
• The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.

We saw several areas of outstanding practice including:

• The practice received the Bradford Healthy Hearts award 2016. This involves working closely with hospital consultants and other health professional, on the prevention, diagnosis and management of cardiovascular disease.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice