Old Parsonage - Care Quality Commission

Background to this inspection

Updated 31 May 2017

The Old Parsonage is situated in Goudhurst, Kent and has a registered patient population of approximately 3,622. The practice patient population includes a larger than average proportion of people aged 10-19 years and 45-55 years and a smaller than average proportion of people aged 20-40 years. The practice is located in an area with a lower than average deprivation score.

The practice staff consists of two full-time GP partners (one male and one female), and one full-time practice nurse (female). There is a practice administrator as well as reception staff.

All patient areas are on the ground floor and are accessible to patients with mobility issues, as well as parents with children and babies. There is sufficient parking for patients at the practice.

The practice has a general medical services contract with NHS England for delivering primary care services to the local community. The practice is not a teaching or a training practice (teaching practices have medical students and training practices have GP trainees and FY2 doctors).

The practice is open Monday to Friday between the hours of 8am and 6.30pm. Extended hours surgeries are available on Monday from 7.15am to 8am and from 6.30pm to 7.15pm.

There is a range of clinics for all age groups. There are arrangements with other providers (Integrated Care 24) to deliver services to patients outside of the practice’s working hours.

Services are provided from:

Old Parsonage, Back Lane, Cranbrook, Kent, TN17 1AN.

Overall inspection

Good

Updated 31 May 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Old Parsonage on 7 July 2016. The overall rating for the practice was good. The practice was rated as requires improvement for providing safe services and rated as good for providing caring, effective, responsive and well-led services. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for Old Parsonage on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

The practice had developed plans to upgrade the clinical wash-hand basins in order to comply with Department of Health guidance.
The practice had ceased the practice of transporting liquid nitrogen in staff cars.
The practice had improved arrangements to respond to emergencies. For example, they had oxygen available on the premises with adults’ and now also children’s masks.
Patients with long-term conditions had written care plans which were shared with other providers involved in their care.
The practice had installed a curtain in the nurse’s treatment room to improve privacy for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice