The Care Quality Commission
  • Doctor
  • GP practice

Baildon Medical Practice

Overall: Good read more about inspection ratings

Newton Way, Baildon, Shipley, West Yorkshire, BD17 5NH (01274) 581979

Provided and run by:
Baildon Medical Practice

All Inspections

09 November 2023

During a routine inspection

We carried out an announced comprehensive inspection at Baildon Medical Practice on 9 and 10 November 2023. Following this inspection, we rated the location as good overall.

Safe – Requires Improvement

Effective - Good

Caring – Good

Responsive – Good

Well-led - Good

Following our previous inspection on 20 October 2015, the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Baildon Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities.

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A shorter site visit.
  • Reviewing staff questionnaires.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We found that:

  • Patients received effective care and treatment that met their needs.
  • There were systems in place to safeguard children and vulnerable adults from abuse and staff we spoke with knew how to identify and report safeguarding concerns.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • Data from the National GP Patient Survey 2023 showed that patient satisfaction results for the practice were higher than local and national averages.
  • The practice had achieved good prescribing outcomes as some of their prescribing was below local and national averages.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the oversight and management of premises and health and safety requirements.
  • Take steps to improve procedures for medicines management and patient reviews.
  • Take action to ensure that relevant staff members undertake fire marshal training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

Tuesday 20 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Baildon Medical Practice on Tuesday 20 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw several areas of outstanding practice including:

  • Phlebotomists were being encouraged to develop and maintain their skills with an effective training programme
  • The practice had a separate patient ‘Health Promotion’ room
  • The practice was ‘Eco Environmentally’ aware, e.g. solar panels, cycle rack, electric car point
  • The practice has taken initiatives to reduce the impact on the environment and promote well-being for both staff and patients. For instance, the practice has solar panels for power, there were cycle racks and an electric charge point for cars.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice