Dr W N Harrison and partners Also known as Cornerstone Practice

This practice is rated as Good overall. (Previous rating February 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr W N Harrison and Partners on 8 November 2018. This was part of our planned inspection programme.

Our key findings across all the areas we inspected were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice proactively identified carers and supported them. The practice had identified 278 patients as carers which was approximately 3% of their practice list.
• The practice’s performance on quality indicators was 99% which was above the Clinical Commissioning Group (CCG) average of 97% and England average of 96% with an exception reporting rate of 14% compared with the CCG average of 11% and England average of 10%.
• The practice routinely reviewed the effectiveness and appropriateness of the care they provided. We saw evidence of audits that drove improvements throughout all levels of care.
• We found there were established safeguarding processes for all staff to follow. Staff were encouraged to report safeguarding concerns.
• Patients in care homes were visited regularly by the GPs to ensure they had continuity of care and to reduce admissions into accident and emergency.
• The practice was a training practice for qualified doctors training to become a general practitioner.