The Care Quality Commission
  • Doctor
  • GP practice

The Hollies Surgery Also known as Vida Healthcare

Overall: Good read more about inspection ratings

Paradise Road, Downham Market, Norfolk, PE38 9JE (01366) 389289

Provided and run by:
Vida Healthcare

All Inspections

During an assessment under our new approach

The Hollies Surgery is an NHS GP practice which provides primary care services to patients in Downham Market, Norfolk. We carried out an announced assessment of 25 quality statements during the period 25 January 2024 to 8 February 2024. Overall, the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how the practice meets the regulations to provide care and treatment to patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. Note: The provider of the service Vida Healthcare operates 2 GP practice locations and is registered with the Care Quality Commission, Gayton Road Health and Surgical Centre and The Hollies Surgery. Both these locations share a central management and governance team. This assessment is for The Hollies Surgery.

22/01/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We visited The Hollies Surgery on the 22 January 2015 and carried out a comprehensive inspection. We found that the practice provided a safe, effective, caring, responsive and well led service. The overall rating for this practice is good.

We examined patient care across the following population groups: older people; those with long term medical conditions; families, babies, children and young people; working age people and those recently retired; people in vulnerable circumstances who may have poor access to primary care; and people experiencing poor mental health. We found that care was tailored appropriately to the individual circumstances and needs of the patients in these groups.

Our key findings were as follows:

  • Patients were satisfied with the appointment system and felt they were treated with dignity, care and respect. They were involved in decisions about their care and treatment and were happy with the care that they received from the practice.
  • The practice was friendly, caring and responsive. It addressed patients’ needs and worked in partnership with other health and social care services to deliver individualised care.
  • The needs of patients were understood and services were offered to meet these.
  • The practice effectively used the benefits of being part of a large partnership, whilst retaining the individuality of being a small practice.
  • There were a number of clinical teams who specialised in different areas, in order to provide a focussed and effective service to patients.

We saw some areas of outstanding practice:

  • The practice offered dementia screening for patients with Down's Syndrome who were aged over 40 years of age.
  • The practice worked well with their patient representative group. There was evidence that they provided external oversight and scrutiny in relation to complaints and significant events. A patient representative was also on the interview panel for the Chief Executive Post.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice