Background to this inspection
Updated
25 March 2019
Northlands Wood Surgery offer primary medical services via a general medical services (GMS) contract to approximately 8,000 registered patients. The practice provides services to a higher number of patients who are aged 0 to 9 years of age and 40 to 49 years of age, when compared with the local clinical commissioning group (CCG) and England average. The practice is in an area with low deprivation levels compared to the CCG and national average.
The practice clinical staff comprises three GP Partners (two male and one female), a salaried GP (female), a physician’s associate, three practice nurses, three health care assistants and a care co-ordinator. The Practice is supported by a team of administration staff including a practice administrator and a reception and secretarial team. Day to day management is undertaken by a practice manager.
The practice runs a number of services for its patients including minor surgery, asthma clinics, child immunisation clinics, diabetes clinics, new patient checks, and weight management support.
The practice is registered with CQC to provide the following regulated activities:
- Maternity and midwifery services
- Diagnostic and screening procedures
- Treatment of disease, disorder or injury
- Family planning services
- Surgical procedures
Services are provided from:
Northlands Wood Surgery
7 Walnut Park
Haywards Heath
West Sussex
RH16 3TG
The practice is open between 8:30am and 6:00pm on Monday to Friday and on two Saturday mornings per month between 8:45am and 12:45pm.
The practice is also part of a local hub of GP practices that offer evening appointments and weekend appointments.
During the times when the practice is closed, the practice has arrangements for patients to access care from an Out of Hours provider.
For further details about the practice please see the practice website:
www.northlandswoodpractice.com
Updated
25 March 2019
We carried out an announced comprehensive inspection at Northlands Wood Practice on 22 January 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was a clear leadership structure and staff felt supported by management.
- Staff worked well together as a team and all felt supported to carry out their roles. There was a strong team ethos and culture of working together for a common aim.
- The practice had utilised the care coordinator role to good effect in the practice supporting patients with complex health and social care needs.
The areas where the provider should:
- Review the information available to staff to enable the monitoring of cleaning equipment and rooms.
- Keep the use of anaesthetic preparations under review to ensure batch numbers are always recorded.
- Review actions from medicine alerts to ensure information is captured in patient notes.
- Implement plans to reduce the backlog of notes requiring summarising.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice