- GP practice
Manor and Park Group Practice
Report from 24 January 2024 assessment
Contents
Ratings
Our view of the service
Manor and Park Group Practice is a general practice (GP) providing general medical services (GMS) to a registered population of approximately 8500 patients in Sheffield. We rated this service under our previous methodology on 3 September 2021 where it was inspected and rated good overall, and for key questions safe, effective, caring and well-led. It was rated requires improvement for responsive. We carried out this assessment on 27 February and 5 March 2024. We looked at quality statements in all the key questions (safe, effective, caring, responsive and well-led). We found the service was meeting the quality statements we assessed with the exception of equity in access and equity in experience of outcomes in the responsive domain and governance, management and sustainability in the well-led domain where improvement was needed. The service remains rated good for safe, effective, caring and well-led and requires improvement for responsive. The service is rated good overall. During this assessment we found that the way the practice was led and managed promoted the delivery of high-quality care although some improvement in governance arrangements was required with regard to practice policies, system processes and monitoring. The practice provided care in a way that kept patients safe and protected them from avoidable harm. Patients received effective care and treatment that met their needs although attainment for the management of childhood immunisation and cervical cytology screening was below local and national averages and required review. Staff dealt with patients with dignity and respect and involved them in decisions about their care. However, patient feedback with regard to access by telephone and access to an appointment had not improved since our previous inspection.
People's experience of this service
Patients reported that they were happy with the care and treatment they received although reported difficulty accessing an appointment and getting through on the telephone. The provider had implemented an action plan to address this. However, at the time of this assessment the actions taken were not sufficiently embedded to be able to demonstrate positive patient impact. Patients we spoke with during the assessment told us they felt listened to and involved in decisions about their care and felt they were treated with dignity and respect by all staff.